Jeremy Lyman

Owner
Birch Coffee

Profile

Jeremy co-founded Birch Coffee, a New York City-based coffee company, in 2009. Since then, the company has grown to 14 locations and is doing 10x the revenue it was doing by the end of year three. The focus of Birch is on service. Customer service is a something Jeremy believed was lacking in the Specialty Coffee industry and being that both he and his partner Paul are consumers first, they realized that this was what was necessary to stand out in the industry. In order to grow the company, Jeremy and Paul have not only created a high level of service, but they've also figured out creative ways to stand out. From eliminating wifi and introducing conversation starters, they have caught the eye of the Wall Street Journal, the New York Times and Forbes who have paid specific attention to these differentiators.

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