Every insurance provider has broken customer experiences that drive up support calls while disappointing policyholders who just want fast answers. Frustrated customers mean higher support costs, lower retention, and lower revenue per customer. Insurance companies are very aware of these problems but often cannot address them because of a shortage of full-stack development resources.
FICX empowers companies to deliver secure, fully branded digital customer experiences without full-stack development. FICX fixes these problems and saves millions in support costs by making it easy to build, connect, and deploy simple digital experiences that are more satisfying to customers than high-cost channels like contact centers.
Our drag-and-drop FICX Studio makes powerful digital workflows in minutes. The easy-to-use FICX API gateway integrates these front-end experiences with your existing data platforms and automates internal process steps. Best of all, you deliver FICX experiences to customers at the perfect moment with SMS links from your existing IVR, call manager, or any other digital channel your customers use.
Companies like Aflac, AT&T, Phoenix, and National Bank of Canada rely on FICX to eliminate millions of calls and tens of millions of minutes every month. HIPAA, PCI, GDPR, and CCPA-compliant FICX experiences cut costs, increase retention and revenue, and drive up CSAT scores.