Happiest Minds’ Insurance IT solutions and services enables sustainable insurance through NextGen technology in the digital age, leveraging advanced technologies to promote environmentally responsible practices within the insurance industry.
We are solving complex problems such as digital adaptation, speed to market, efficiency improvements and Security Services. Our deep expertise in disruptive technologies of GenAI (Generative AI), IoT (Internet of Things), RPA (Robotic Process Automation), LCAP (Low-Code Application Platform), Cybersecurity, Information Security, Compliance Monitoring, Cloud, Data & Analytics powers our Insurance Technology and Consulting Solutions to customize and meet your business goals.
Happiest Minds would be the ideal partner in your IT-lead, insurance business transformation.
Straight Through Claims Processing (STCP):
• Enhanced Efficiency with AI and ML Integration: STCP, combined with AI and ML integration, accelerates claims processing, significantly reducing processing time and elevating customer satisfaction.
• Cost Optimization through Low-Code Development: It reduces operational expenses by minimizing the need for travel and paper documentation, thus minimizing errors and combating fraudulent claims, ultimately boosting financial sustainability.
Embedded Insurance:
• Scalable Flexibility with Cybersecurity: With an API-First Approach and robust cybersecurity measures, the solution seamlessly integrates with core insurance products.
• Enhanced Customer Journey with Information Security: The Omnichannel Experience offers customers convenient access to insurance coverage across various channels, providing a uniform and hassle-free purchasing process while prioritizing information security.
• Data-Driven Insights for Compliance Monitoring: Embedded Intelligence provides real-time insights into insurance-related risks and opportunities, facilitating compliance monitoring and decision-making.
Generative AI – Claim Fraud Detection:
• Conversational Precision with Low-Code Development: It enhances accuracy by analyzing claims within their context, making it highly adaptable with the aid of low-code development, and detecting nuanced fraud attempts more effectively.
• Reasoning Insights and Compliance Monitoring: Generative AI provides valuable insights into fraudulent patterns, aiding informed decisions and identifies emerging fraud trends through advanced reasoning. This also supports compliance monitoring.
• Intelligence-Driven Detection and Information Security: It empowers proactive fraud detection by learning and adapting to evolving tactics while ensuring information security.
FED Now
• With the advent of FedNow momentum for real time payments is truly accelerating and banks needs to be testing their integration now. Increased complexity in payments testing as Real-time payment systems need to manage instantaneous transaction processing, process feedback and to interface with both existing back-end systems and new APIs - all while adhering to complex business rules causing banks a huge challenge to implement multiple payment rails on near real time basis. Happiest Minds provide a single solution to streamline and automate Bank’s instant payments testing, inclusive of FedNow and RTP
Contact Centre Modernization
• The contact center landscape has undergone a tectonic shift driven by factors such as customer preferences and behavior. At Happiest Minds, we want to be at the forefront of a technology driven approach to transform contact centers, thereby enabling them to adapt to these changes. Our analytics-based solution helps contact center executives to contextualize a client’s query and promptly retrieve all the data that may is relevant for them to frame a satisfactory response. The solution also offers the potential to be integrated with a generative AI framework that uses semantic contextualization to preemptively gauge a client’s expectation.