Since its inception, Tokio Marine has upheld its mission of "Protecting our customers and societies in their time of need." Throughout the years, we've consistently grown by addressing various societal challenges in each era. Anchored in this mission, we aspire to be "a global insurance group delivering sustainable growth by providing safety and security to customers worldwide." Our focus extends beyond financial growth; we aim to enhance both our economic and societal value, thereby elevating our overall corporate worth.
In the realm of digitalization, Tokio Marine champions the integration of digital technology at customer touchpoints and throughout business processes. We leverage emerging technologies like AI and satellite imagery, especially in claims services, all under the banner of "the best mix of human and digital." Rather than solely emphasizing the augmentation of internal business efficiency, our digital endeavors concentrate on alleviating customers' concerns and stress. By harmoniously merging digital efficiency with human empathy, we ensure our customers a reassuring and seamless experience.