Description

The retail industry and the world as a whole have changed at an accelerated pace over the past two years. We explore the ways the customer shopping experience has dramatically evolved since the start of the pandemic and where the omnichannel customer experience of the future is heading. We'll provide examples of a wide range of innovative retail concepts that demonstrate what the future of retail will look like. The examples provide a practical roadmap to what it will take to win at retail in the future.

Track(s)

• 
  Shopper Experience

Handout(s)

• Evolution of the Omnichannel Shopper