As the largest mystery shopping provider in the world, Ipsos Channel Performance helps our clients Understand, Measure and Drive improved performance across their sales channels – physical locations, contact centers, digital and omnichannel. We help them understand shopper journeys and customer expecations, measure execution on brand promises and staff training programs, and make sure they drive executional compliance and sales conversion.
At Ipsos, we believe our clients need more than a data supplier, they need a partner. Operating in 90 markets, our passionately curious market research professionals, analysts and scientists inspire our clients to make smarter decisions by turning relevant information into actionable truth. Ultimately, success comes down to a simple truth: You act better when you are sure.