Chris Deferio is a 20+ year veteran of the specialty coffee industry. Over the years working in the trenches of some of the nations best shops Chris has taken on many roles - from award winning barista work, bar training, and competition - to management, business development, and consultation. His focus and passion is helping cafes develop the foundational elements for success in caring for their staff, customer, and coffee quality. He now runs Keys to the Shop, a leading industry podcast and consultation business based in Louisville, KY, where he lives with his wife, son, and probably too many coffee mugs.
Learn more at www.keystotheshop.com