Ensight Plus, LLC

EnSight+ is a global field service management software that is completely customizable. EnSight+ is cloud-based with extensive amount of storage capabilities. Our clients are able to export all of their data from any solution to the EnSight+ system.

Our software is intuitive to learn, operate, and adapt to evolving business functions. Special features include customizable workflows, intuitive drag-and-drop interface, integrated scanner, submeter GPS and GIS capabilities, dynamic layers for map dispatching, seamless communications, more offline capabilities, handheld validations to prevent mistakes, integrated with EnSight+ asset management and work order system, quality assurance modules, setflow integration, and Itron SDK integration.

• CRM build database via import or manually create customers
• Schedule appointments and disposition calls based on intervals and number of appointments available per time slot via the web app
• Advance and intelligent scheduling and routing (based on type of work for example)
• Associate created customers with mobile applications to facilitate field activities
• Set up new phone numbers and verify phone numbers
• Call recordings in EnSight+ & Wasabi and video calls and audio transcripts available
• Automated text messaging, emails, and alerts can go out based on trigger points with defined script
• Setup IVR (Interactive Voice Response)
• Ability to manage employee skill based call routing
• Ability to have local or toll free numbers and to use number pad
• Ability to opt out
• Call reporting for abandon, talk time, hold time, etc.
• Make inbound and outbound calls with call recordings associated to the account (makes it easy to pull up history)
• Manage employees who make inbound and outbound calls (by project, abandoned calls, in queue, average wait, etc.)
• Automatically pull up customer account based on phone number
• Conference calls (mute/remove/add) and Transfer calls (warm and cold)
• Ability to set and determine call center hours with the capacity to automatically transfer to an overflow center or to a voicemail
• Create calling lists that allow the in user the ability to make one call at a time
• Automatically connect to external systems and feed other systems with lists and mailing lists
• View chronological history of all touchpoints associated with the customer (mailers, texts, emails, field visits, etc.)
• Manage claims and complaint process