Util-Assist

Traditional security cameras are a great start to protecting your facilities, but an unmonitored camera can only record an incident, not prevent it. The unique challenges of safeguarding remotely operated substations and other mission-critical utility infrastructure from theft, vandalism, and unauthorized access demand a more proactive approach.

SecureAssist combines best-in-class technology in a single solution, all at a cost-effective price.

• AI algorithms accurately distinguish between objects, such as a person, an animal, and a vehicle, and eliminate false alerts by instantly confirming events you can ignore, like fallen branches or inclement weather.
• Our monitoring equipment, including cameras, videorecorders, servers, networking equipment, and storage devices, is designed to perform reliably in harsh substation environments.
• Our thermal security cameras detect objects at all light levels.
• Our security command center integrates operations to process security events faster and more consistently.

Leave the worries, complexities, and ongoing hassles of security management to us. With our turnkey services, we’ll handle every aspect of solution deployment, from system design through daily monitoring.

Our PowerAssist outage management contact center delivers:

• Live agents for 24/7 operations.
• Multi-channel customer service, outbound alerts, and social media.
• Guaranteed preferential access for key accounts.
• Scalability during peak periods and widespread outages.
• Service level objectives, quality assurance checks, and performance monitoring.
• An affordable shared services model.

PowerAssist is much more than a traditional call center. Our skilled agents understand power system delivery and are trained on your utility systems (CIS, AMI, OMS) to triage and validate outage reports, reducing truck rolls and letting you focus on getting the power restored.

• Ping meters and verify power status
• Validate existing service orders
• Report and log incidents

Your customers expect multiple contact channels for convenience and speed, including the option to interact with a live agent, especially during an emergency. PowerAssist is a holistic solution that meets the needs of your customers across the entire spectrum.

At the forefront of AMI since 2005, Util-Assist helps utilities procure, deploy, and integrate AMI and associated solutions. Whether you are embarking on new technology to modernize your distribution system, enhance the customer experience, or increase efficiency, Util-Assist can help navigate your journey. With a deep knowledge of all the major vendors and their solutions, from AMI to ADMS, and having assisted utilities across North America with the selection and integration of technology solutions, Util-Assist provides the leadership and support to procure best-of-breed solutions that turn your vision into reality.

Util-Assist’s consultants guide you through each step, from strategic planning and business case development through system integration and deployment. With our flexible “à la carte” services, you can choose the services you need, when you need them:

• Strategic planning

• Architectural design

• Business case development

• AMI training and education

• Procurement

• Project management

• Systems integration

• Testing services

• Meter deployment

• Organizational change management

• Business process re-engineering

• Program management services (Owner's Engineer)

• Smart Meter Operations Center (SMOC) management