Ensight Plus, LLC

Pittsburgh,  PA 
United States
  • Booth: 5819

Welcome to EnSight+ global field service software!

Come experience the most customizable global field service management software for utilities and utility contractors.

EnSight+ provides a variety of software solutions designed to optimize business processes and procedures through dynamic data integration and automation. EnSight+ is cloud based with extensive amount of storage capabilities.

Our special features include customizable workflows, integrated scanners, submeter GPS and GIS capabilities, handheld validations, offline capabilities, setflow integration, seamless communication and more!

Brands: Work Order and Asset Management, Inventory Management, Reporting & Business Intelligence, Time Tracking, Fleet, Scheduling, Routing & Dispatching, Expense Management, Customer Care and Call Centers.


  • Field Service Management
    Modules include work order management, inventory management, asset & fleet management, expense management, reporting & business intelligence, and time management....

  • EnSight+ is a global field service management software that is completely customizable. EnSight+ is cloud-based with extensive amount of storage capabilities. Our clients are able to export all of their data from any solution to the EnSight+ system.

    Our software is intuitive to learn, operate, and adapt to evolving business functions. Special features include customizable workflows, intuitive drag-and-drop interface, integrated scanner, submeter GPS and GIS capabilities, dynamic layers for map dispatching, seamless communications, more offline capabilities, handheld validations to prevent mistakes, integrated with EnSight+ asset management and work order system, quality assurance modules, setflow integration, and Itron SDK integration.

  • Call Center Software
    Customer care and call center functions: CRM build database, schedule appointment and disposition calls, call reporting, set up new phone number, inbound and outbound calls, setup IVR, skill-based call routing, ability to use number pad, and more!...

    • CRM build database via import or manually create customers
    • Schedule appointments and disposition calls based on intervals and number of appointments available per time slot via the web app
    • Advance and intelligent scheduling and routing (based on type of work for example)
    • Associate created customers with mobile applications to facilitate field activities
    • Set up new phone numbers and verify phone numbers
    • Call recordings in EnSight+ & Wasabi and video calls and audio transcripts available
    • Automated text messaging, emails, and alerts can go out based on trigger points with defined script
    • Setup IVR (Interactive Voice Response)
    • Ability to manage employee skill based call routing
    • Ability to have local or toll free numbers and to use number pad
    • Ability to opt out
    • Call reporting for abandon, talk time, hold time, etc.
    • Make inbound and outbound calls with call recordings associated to the account (makes it easy to pull up history)
    • Manage employees who make inbound and outbound calls (by project, abandoned calls, in queue, average wait, etc.)
    • Automatically pull up customer account based on phone number
    • Conference calls (mute/remove/add) and Transfer calls (warm and cold)
    • Ability to set and determine call center hours with the capacity to automatically transfer to an overflow center or to a voicemail
    • Create calling lists that allow the in user the ability to make one call at a time
    • Automatically connect to external systems and feed other systems with lists and mailing lists
    • View chronological history of all touchpoints associated with the customer (mailers, texts, emails, field visits, etc.)
    • Manage claims and complaint process
  • System Integration
    EnSight+ is an integration software. Flat files can be effortlessly integrated through the user interface. Other supported integration options include Shapefile, XML, Web API, REST API, and SOAP API....

  • EnSight+ employs a unique approach to developing integrations with other systems. The approach is based on an extensible architecture platform ensuring that custom integrations are fully compatible with new releases of the core platform. This “plug-in” integration capability enables seamless interactions between EnSight+ and your organization’s enterprise platform.

Send Email

Type your information and click "Send Email" to send an email to this exhibitor. To return to the previous screen without saving, click "Reset".